Online Consignment: ThredUp Review

Buying from ThredUp

I’m late to the buying secondhand game. I always assumed that everything would be excessively worn, outdated, or just, well, gross. What I finally realized was that consignment stores and websites are not going to accept/offer items that they can’t sell, so the quality is generally much better than I imagined. There’s even often a good number of new-with-tags items!

There are lots of online consignment sites to shop from, and I’ve recently tried three of them: ThredUp, Schoola, and swap.com. Overall, I’ve been most impressed with the items available from ThredUp. They carry higher-end mall brands (Ann Tayor, J. Crew, etc.), as well as boutique and designer brands. You don’t have to sift through lower-end brands on their site, as you do on the other sites.

This spring, I ordered several items from ThredUp during a sale. I don’t remember the specific discount I took advantage of, but I’m usually not swayed by discounts of under 40%. I purchased items that were all in “like new” condition, and mainly from J. Crew. I was very happy with the quality and condition of the items, but decided to return a couple because of the fit or style. ThredUp offers several return options, and I chose to receive a prepaid shipping label from them, and a store credit for my items. (You can also choose to receive a shipping label and have $8.99 deducted from your return credit amount, or ship the item(s) yourself and receive your refund in the form of the original payment.)

Free shipping lovers will be pleased to know that ThredUp always provides free shipping on purchases of $79 or more. They also periodically run free shipping deals, and I typically do my buying then.

There are a good number of complaints about ThredUp’s customer service online, but I had no such issues. I received the correct items in my order, was charged for them appropriately, and had no problem with the processing of my return. I will definitely purchase clothing from ThredUp again, and highly recommend it as a source for secondhand clothing.

Related post: Stitch Fix Review

Selling on ThredUp

I’ve been selling my daughter’s outgrown clothing at consignment sales and stores for years, and online consignment seemed like another good option. ThredUp’s process is pretty simply: select apprpriate items using the criteria on their website, order a “clean out kit” bag, and wait to hear from them about whether your items will be purchased up-front, sold on cosignment, or were rejected.

I wish I had read reviews of selling on ThredUp, before I sent some items to them. It would be difficult to find a seller who was happy with the payout they received for their items from ThredUp. Universally, people are disappointed with the amount of money they received, and I am no different. I carefully followed their selling guidelines, sent in items from brands like Gymboree, Gap Kids, and Hanna Andersson, and received what amounted to pennies for them. As a result, I do not recommend selling via ThredUp, and I certainly will not doing so again myself.

Have you bought or sold clothing via ThredUp? What was your experience like?

If you haven’t tried shopping at ThredUp, yet and would like to, use this link to get a $10 credit on your first order.

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Author: My Upstate Life

Wife, mom, and lover of books, podcasts, and blogs. Not a fan of cooking, winter, and snakes.

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